Terms & Conditions

• Bloodworks: Bloodworks, based in Amsterdam, registered with the Dutch Chamber of Commerce (KvK) under number 96134070.
• Customer: the natural person who places an order via the Bloodworks website.
• Service: the provision of blood testing, including blood draw, laboratory analysis and a doctor-interpreted report.
• Agreement: the distance contract concluded upon confirmation of an order.

These terms and conditions apply to all offers, orders and agreements made via the Bloodworks website. By placing an order you agree to these terms.

Deviations from these terms are only valid if agreed in writing.

All offers on the website are without obligation. Bloodworks reserves the right to refuse an order or to request additional information.

The agreement is concluded at the moment Bloodworks confirms your order in writing (by email). You receive a confirmation email with the order details immediately after ordering.

All prices stated are in euros, including VAT (0% for medical services) and including blood-draw and collection costs, unless stated otherwise.

Payment is made via the payment methods offered by Bloodworks (iDEAL, credit card, PayPal, Klarna). Your order is only processed after payment has been received.

Bloodworks reserves the right to change prices. The price applicable at the time of ordering is binding.

After payment you receive a lab form with which you can visit one of the more than 800 affiliated blood-draw locations throughout the Netherlands.

The lab form is valid for the period stated on the form (usually 3 months). Blood draw is subject to presentation of valid proof of identity.

Bloodworks is not liable for delays or problems at the blood-draw location that are beyond the control of Bloodworks.

Results are made available within a few business days after the blood draw via the customer portal and by email. This period is indicative and may vary depending on the chosen package and the laboratory workload.

The report contains a doctor's interpretation of the results. This report does not replace a medical consultation and is not intended as a diagnosis. In the event of abnormal values we advise you to contact your general practitioner.

Reference values in the report are provided by the performing laboratory. Bloodworks does not change these.

As a consumer you have the right to withdraw from the agreement within 14 days of confirmation, without giving reasons, provided the service has not yet been performed (i.e. no blood draw has taken place).

Once the blood draw has taken place, the right of withdrawal lapses because the service has been fully performed. By placing the order you expressly consent to performance during the withdrawal period.

To exercise your right of withdrawal, send an email to support@bloodworks.nl with your order number. Any refund is made within 14 days via the original payment method.

Bloodworks is not liable for damage arising from the use of the information provided for self-diagnosis or self-medication. The reports provided are for information and do not replace a medical consultation.

In all cases, the liability of Bloodworks is limited to the amount you paid for the relevant order.

Bloodworks processes your personal data in accordance with the General Data Protection Regulation (GDPR). See our privacy policy for more information.

You can report complaints about the service via support@bloodworks.nl or by phone on +31 20 308 6923. We respond within 5 business days.

Bloodworks is affiliated with a recognised disputes committee. If we cannot resolve the matter together, you can submit your complaint to the Disputes Committee (Geschillencommissie).

Dutch law applies to all agreements. Disputes are submitted to the competent court in the district of Amsterdam.