Terms & Conditions

• Bloodworks: Bloodworks B.V., based in Amsterdam, registered with the Dutch Chamber of Commerce (KvK) under number 42184336.
• Customer: the natural person who places an order via the Bloodworks website.
• Service: the provision of blood testing, including blood draw, laboratory analysis and a doctor-interpreted report.
• Agreement: the distance contract concluded upon confirmation of an order.

These terms and conditions apply to all offers, orders and agreements made via the Bloodworks website. By placing an order you agree to these terms.

Deviations from these terms are only valid if agreed in writing.

All offers on the website are without obligation. Bloodworks reserves the right to refuse an order or to request additional information.

You can place an order yourself from the age of 18. Would you like a blood test for someone younger? Please contact us in advance. We will then look at the options with you and whether additional guidance is needed.

The agreement is concluded at the moment Bloodworks confirms your order in writing (by email). You receive a confirmation email with the order details immediately after ordering.

All prices stated on the website are in euros and include VAT (0% for medical services). The blood-draw and collection costs described below are added to the price of a test, package or individual marker, unless it is expressly stated with that test that those costs are already included in the price shown. The amount you actually pay is always itemised in your basket and on the payment page.

Blood-draw and collection costs
For the blood draw, Bloodworks charges a one-off €29 in blood-draw and collection costs. This amount applies per order and not per test or per marker: if you order several packages or markers at the same time, you pay the €29 once.

If the total of your order is €225 or more, this amount is waived and you pay no blood-draw and collection costs. For reaching that threshold, the stated prices of the tests in your order count, so before any combination discount is deducted and before a discount code or voucher is applied. Follow-up measurements do not count towards the threshold and are themselves exempt from blood-draw and collection costs.

In practice this means: our large value packages are priced above €225 and therefore always include the blood-draw and collection costs. For smaller packages and for individual markers the €29 is added, unless your order as a whole reaches the €225 threshold.

Combination discount
If you order two or more packages in a single order, Bloodworks automatically deducts a 10% combination discount from the subtotal of those packages. The discount does not apply to individual markers or to the blood-draw and collection costs.

Payment is made via the payment methods offered by Bloodworks (iDEAL, credit card and Klarna). Your order is only processed after payment has been received.

Bloodworks reserves the right to change prices, discounts and the amounts stated above. The prices and conditions applicable at the time of ordering are binding.

After payment you receive a lab form with which you can visit one of the more than 1000 affiliated blood-draw locations throughout the Netherlands.

The lab form is valid for the period stated on the form (usually 3 months). Blood draw is subject to presentation of valid proof of identity.

Bloodworks is not liable for delays or problems at the blood-draw location that are beyond the control of Bloodworks.

Results are made available within a few business days after the blood draw via the customer portal and by email. This period is indicative and may vary depending on the chosen package and the laboratory workload.

The report contains a doctor's interpretation of the results. This report does not replace a medical consultation and is not intended as a diagnosis. In the event of abnormal values we advise you to contact your general practitioner.

Reference values in the report are provided by the performing laboratory. Bloodworks does not change these.

As a consumer you have, in principle, a 14-day cooling-off period. Because we often process your request immediately, you agree to immediate performance when placing your order. As a result, your right of withdrawal may lapse in whole or in part once we have started providing the service.

Cancelling within 24 hours
If you cancel within 24 hours of your order and the laboratory request form has not yet been processed or sent, you receive a full refund of the purchase amount.

Cancelling before the blood draw
If you cancel after that, but before the blood draw, work has already been carried out, such as the medical review and processing of your request. In that case we charge €25 in administration and processing costs. The remaining amount is refunded via the original payment method.

After the blood draw or the cooling-off period
After the blood draw, or after the statutory cooling-off period has expired, a refund is in principle no longer possible.

Can the test not be carried out?
If Bloodworks or the laboratory cannot carry out the test and there is no suitable alternative, you receive a full refund or a free new request.

Would you like to cancel your order? Please contact us via support@bloodworks.nl and include your order or reference number. Any refund is processed within 14 days via the original payment method.

Bloodworks is not liable for damage arising from the use of the information provided for self-diagnosis or self-medication. The reports provided are for information and do not replace a medical consultation.

In all cases, the liability of Bloodworks is limited to the amount you paid for the relevant order.

Bloodworks processes your personal data in accordance with the General Data Protection Regulation (GDPR). See our privacy policy for more information.

You can report complaints about the service via support@bloodworks.nl or by phone on +31 20 308 6923. We respond within 5 business days.

Dutch law applies to all agreements. Disputes are submitted to the competent court in the district of Amsterdam.

12.1 Background to this article. A blood test is medical care. The details you enter when placing an order are recorded in a medical file, processed on the laboratory request form, shared with the performing laboratory and used to attribute a result to a person. They determine in whose name a medical record comes to stand. Incorrect details therefore do not amount to an administrative imperfection, but to a medical file that is wrong, a laboratory request that may not be submitted, and a result that cannot be attributed to anyone. For that reason this article is a core provision and not a formality.

12.2 Obligation to provide your own, accurate and complete details. With every order, every intake, every use of the customer portal and every contact with Bloodworks, you are required to provide your own, accurate, current and complete details. This concerns at least: first name, any prefix and surname as stated on your identity document, date of birth, sex, home address, postcode, town or city, country, telephone number, email address and, where Bloodworks requests this or where it is necessary for the laboratory request, your citizen service number (BSN). If these details change during performance of the agreement, you must notify Bloodworks without delay.

12.3 Ordering on behalf of another person.Placing an order on behalf of another person is only permitted if that person is aware of it, has consented to it, and the order is placed using that person's own details. For persons under the age of eighteen, Article 3 also applies. In such cases Bloodworks may request additional information or written consent and may suspend performance until this has been received.

12.4 Expressly not permitted. It is not permitted, in any manner, with any intent and under any designation, to:

• a. place an order under an invented name, a pseudonym, an alias, a business name that is not yours, or the name of another natural person;
• b. provide an invented, incorrect, incomplete or out-of-date date of birth, sex, address, postcode, town or city, country, telephone number, email address or citizen service number;
• c. use an email address that does not belong to you or that you are not entitled to use;
• d. use a means of payment held in the name of a person other than the person in whose name the order is placed, without this being disclosed and explained at the time of ordering;
• e. place an order without the intention of actually having the ordered test carried out, including any trial order, test order, exploratory order or order placed solely in order to reach a subsequent step in the ordering process;
• f. place an order, start an intake or create an account for the purpose of examining, analysing, recording, reconstructing or imitating the services, working methods, business processes, documents, templates, pricing structure or digital environment of Bloodworks;
• g. obtain access to the customer portal or to any other restricted environment of Bloodworks in a capacity other than your own, or using login details that were not issued to you;
• h. use multiple accounts, email addresses, address variants or means of payment in order to circumvent a refusal, suspension or exclusion as referred to in Article 14;
• i. use automated means when placing an order, completing a form or accessing the customer portal;
• j. use personal data of third parties without a valid legal basis for doing so;
• k. act in a manner reasonably aimed at circumventing the obligations set out in this article.

12.5 Statutory framework. The obligations in this article arise in part from the obligations resting on Bloodworks as a healthcare provider. Bloodworks is required to establish the identity of the person for whom a test is requested, and is required to keep an accurate, complete and traceable file. Under the General Data Protection Regulation, personal data must be accurate and, where necessary, kept up to date. Blood is drawn only on presentation of valid identification, as set out in Article 5. Bloodworks cannot maintain a file in the name of a person who does not exist, and cannot submit a laboratory request based on incorrect details.

12.6 Verification. Bloodworks is entitled at all times to verify the details provided, to request additional information or valid identification, and to suspend performance of the agreement until that information has been received and assessed. Bloodworks is not obliged to do so. Not exercising this power leaves the obligations in this article unaffected and cannot be construed as acceptance of incorrect details.

12.7 Consequences of breach. Acting in breach of this article gives Bloodworks the powers set out in Article 14. In addition, providing incorrect details in order to obtain a service, a document or access may, under Dutch law, constitute fraud within the meaning of Article 3:44 of the Dutch Civil Code, on the basis of which the agreement is voidable, and may be unlawful towards Bloodworks within the meaning of Article 6:162 of the Dutch Civil Code. Bloodworks reserves all rights and defences in this respect.

12.8 Costs and damages. If, as a result of a breach of this article, costs are incurred by Bloodworks, including costs of the laboratory, of the blood draw location, of a medical assessment, of correcting an inaccurate file or of handling the resulting correspondence, those costs, together with any other damage actually suffered and the reasonable costs of establishing damage and liability, shall be borne by the person who acted in breach of this article.

12.9 Scope. This article applies to every order, intake, request, registration and sign-up and to every use of a service of Bloodworks, irrespective of the channel through which this takes place and irrespective of the name of the service concerned, and applies in full to services, environments and channels that Bloodworks brings into use after the date of these terms.

13.1 Rightholder and protected material. All intellectual property rights relating to the website, the customer portal, the checkout, the intake and all other digital environments of Bloodworks vest in Bloodworks or in its licensors. This protection extends at least to: the texts on the website, in the health guide, in the blog and with the tests, packages and individual markers; the design, the imagery, the colour scheme, the typography and the house style; the logo, the brand name and the product names; the user interface, the screen layout, the navigation structure and the interaction patterns of the website, the checkout, the intake and the customer portal; the manner in which tests, packages and individual markers are arranged, presented and explained; the structure of the selection and composition screens; the layout and structure of invoices, credit invoices and reports and of the annexes thereto; the email templates and the texts and design used in them; the data collections compiled by Bloodworks; and the underlying software, source code and configuration. This list is not exhaustive.

13.2 What is permitted. Bloodworks grants you a limited, personal, non-exclusive, non-transferable, non-sublicensable and at all times revocable right to consult the website and the customer portal and to use the documents provided to you, solely for your own use and solely in connection with your own order. You may save and print those documents for your own use and share them with a healthcare provider treating you. Any other use requires the prior written consent of Bloodworks.

13.3 What is not permitted. Without the prior written consent of Bloodworks, you may not:

• a. reproduce, publish, distribute, lend, rent out, sell or otherwise make available to third parties the website, the customer portal or any part thereof, in whole or in part;
• b. take over, adapt, edit or translate texts, images, design, screen layouts, templates or software of Bloodworks;
• c. collect, retrieve, store, search, copy or re-use data from the website or the customer portal by automated or systematic means, including through the use of scrapers, crawlers, bots, scripts or comparable means;
• d. extract or re-use a substantial part of a data collection compiled by Bloodworks, or repeatedly and systematically extract or re-use insubstantial parts thereof;
• e. analyse, reconstruct, decompile, reverse engineer or rebuild the operation, structure, logic or source code of the website, the checkout, the intake or the customer portal;
• f. systematically record the ordering process, the intake process, the portal process or any other business process of Bloodworks by means of screen recordings, screenshots, automated capture or otherwise, other than for your own personal use;
• g. use parts of the website, the customer portal, the documents, the templates or the working methods of Bloodworks in conceiving, developing, designing, setting up, improving, operating or marketing a competing, similar or related service;
• h. make those parts available to a third party for that purpose, including a developer, a design agency, a copywriter, a consultant or a provider of automated services;
• i. share, forward, publish or make available to a third party your login details, login links or access tokens;
• j. circumvent, disable or break through access restrictions, security measures, rate limits or technical provisions;
• k. access the customer portal or any endpoint of Bloodworks by automated means;
• l. remove, obscure or alter copyright notices, trade mark notices, source references, watermarks or other identifiers;
• m. create the impression that a collaboration, affiliation, endorsement or licensing relationship with Bloodworks exists where it does not;
• n. act in a manner reasonably aimed at circumventing the restrictions set out in this article.

13.4 Confidentiality of non-public components. Components of the services of Bloodworks that are not accessible to the public, including the customer portal and its contents, the laboratory request and the laboratory named on it, the reports and their structure, the email templates, the internal working methods and the arrangements with suppliers, have commercial value because they are not generally known. Bloodworks takes reasonable steps to keep those components secret, including access only after payment and after personal authentication, recording of that access, and the notice on the website stating that use is monitored and enforced. You undertake to treat those components as confidential and not to disclose them to third parties or use them for purposes other than your own order.

13.5 Monitoring and recording. Bloodworks records the use of its website, checkout, intake and customer portal, including times, components retrieved, technical characteristics of the connection and the device, and the duration of a session. Bloodworks actively monitors unauthorised use and retains that record in part for the establishment, exercise or substantiation of a legal claim. This takes place within the framework of our privacy statement.

13.6 Survival. The obligations under this article remain in force after the agreement has ended, regardless of the reason for that ending, and continue to apply for as long as the rights concerned exist.

13.7 Scope. This article relates to all existing and future digital environments, services, applications, documents and templates of Bloodworks, in every language version and on every domain or subdomain, irrespective of the name under which they are offered.

14.1 Grounds. Bloodworks may refuse an order, suspend performance of an agreement, terminate an agreement with immediate effect, revoke an account or login session, and exclude a person, an email address or a means of payment from further use of its website, checkout, intake, customer portal and other services, if:

• a. Article 12 or Article 13 is breached;
• b. there is a reasonable suspicion of such a breach, having regard to the details provided, the means of payment used, the pattern of use or other circumstances;
• c. requested additional information or identification is not provided, is not provided in time or is not provided in full;
• d. performance of the agreement would bring Bloodworks into conflict with a statutory obligation resting on it or with its responsibility as a healthcare provider;
• e. there is misuse, an attempt to circumvent an earlier refusal or exclusion, or conduct that is unlawful towards Bloodworks.

14.2 Manner of exercise. Bloodworks is not obliged to announce or further explain a refusal, suspension, termination or exclusion in advance, other than to the extent required by law. Failure to exercise a power under this article, or failure to exercise it immediately or in full, does not constitute a waiver of rights and does not preclude later exercise.

14.3 Duration and scope of an exclusion. An exclusion may be for a fixed period or permanent, may extend to all services of Bloodworks including services that Bloodworks brings into use after the exclusion, and may also relate to addresses, accounts and means of payment which Bloodworks may reasonably assume belong to the same person or are used by or on behalf of that person.

14.4 Financial settlement. Where an agreement is terminated under this article, any amount already paid will be refunded, less the costs of work already carried out in accordance with Article 7. If what was ordered has already been delivered or the blood draw has already taken place, there is no right to a refund. Bloodworks is under no other obligation to perform or to pay compensation by reason of a termination under this article.

14.5 Liability. Bloodworks is not liable for damage arising from a refusal, suspension, termination or exclusion under this article, save in the event of intent or deliberate recklessness on the part of Bloodworks.

14.6 Retention of data. Bloodworks retains the data relating to an order, an agreement or a use as referred to in this article, including the order details, the personal data provided, the payment details, the correspondence and the record of the use of its environments, for the establishment, exercise or substantiation of a legal claim and with a view to preventing recurrence. This takes place within the framework of our privacy statement and the retention periods set out therein.

14.7 Concurrence of rights. The powers under this article leave all other rights of Bloodworks unaffected, including the right to performance, to rescission, to annulment on the ground of fraud, to compensation for damage actually suffered and for reasonable costs, and to take legal measures.

15.1 Amendment of these terms. Bloodworks may amend these terms. The amended terms will be published on the website stating the date of last amendment and will apply to agreements concluded after that date. Agreements already concluded remain subject to the terms that applied at the time of ordering.

15.2 New services and environments. These terms apply to all services, websites, applications, portals and channels of Bloodworks, including services and environments that Bloodworks develops or brings into use after the date of these terms, irrespective of their name, domain or language version, unless separate terms have expressly been published for a service.

15.3 Partial invalidity. If a provision of these terms is void, annulled or otherwise unenforceable, the remaining provisions remain in full force. In that event the parties will consult in order to replace the provision concerned with a valid provision that approximates its purport as closely as possible.

15.4 Survival. Provisions which by their nature are intended to apply after the end of the agreement, including Articles 8, 12, 13, 14 and 15, remain in force after that end.

15.5 Transfer. Bloodworks is entitled to transfer its rights and obligations under an agreement to a third party in the context of a transfer of its business or part thereof. You are not entitled to do so without the prior written consent of Bloodworks.

15.6 Precedence and language. In the event of a conflict between these terms and a separately published policy of Bloodworks, the most specific document prevails. In the event of a discrepancy between the Dutch text of these terms and any translation thereof, the Dutch text prevails.